Help Center
Find the next step for your task
Search practical guidance for quotes, accounts, buyer activity, files, invoices, supplier onboarding, and manual partner workflows.
Task answers
Browse platform help
19 help answers
Quotes and uploads
Starting a request, sharing files, and understanding quote review.
How do I start a quote request?
Open the quote flow and share a drawing, CAD file, PDF, or part photo when available. Add the information you know; Pearson can clarify missing technical or commercial details during review.
Start a quote requestWill the platform return a price immediately?
No. Pearson reviews each request and may ask for more information before process, equipment, tolerance, documentation, timing, fulfillment, or pricing is confirmed.
See how review worksAccount and login
Signing in, resetting a password, and choosing a workspace.
What should I do if I cannot sign in?
Use the password-reset path from the sign-in page for a password-capable account. Available sign-in methods are shown for the current account without exposing provider details.
Go to sign inWhy am I being asked to choose a workspace?
A person may have explicit memberships in more than one organization. Choosing an authorized workspace keeps each organization's quotes, jobs, files, and settings separate.
Buyer dashboard
Finding buyer quotes, jobs, saved parts, and next actions.
What can I find on the buyer dashboard?
The buyer dashboard brings forward submitted and active quote activity, required actions, and supported job or document links for the selected buyer organization.
Open the buyer dashboardHow do saved parts and reorder requests work?
Eligible authenticated buyers can use saved-part history to organize a new request. The current revision and requirements are reviewed again; prior history does not establish current pricing, timing, or availability.
Read the repeat-part guideOrders and jobs
Following supported job activity and asking project questions.
Where can I review job activity?
Signed-in users can review supported job status and project documents in the workspace authorized for their organization. The information shown depends on the user's role and project access.
How do I ask a question about an active request or job?
Use the message thread associated with the authorized quote or job when one is available. Pearson contact submissions remain separate from private project conversations.
Open messagesFiles and privacy
High-level guidance for permissioned project files.
How are protected project files handled?
Protected files are handled through permissioned workflows and are not published through public file URLs. Access is checked for the current user and project context.
Why might a project file no longer open?
File access can fail when a session has ended, access has changed, or the current workspace is not authorized for the project. Sign in again, confirm the active workspace, and return through the project page.
Invoices and payments
Current invoice visibility and the live-payment hold.
Can I make a live payment through the platform?
Live payments are not currently enabled. Public Help does not provide card, bank, payout, refund, dispute, or payment-method controls.
Where are invoice details shown?
When invoice information is available, authorized users can view a limited projection through their account. Contact Pearson about a specific invoice rather than sharing billing details through a public form.
Contact PearsonSupplier onboarding
Application, manual review, activation, and routed work.
Does submitting a supplier application activate my organization?
No. Application, approval, and activation are separate steps. Pearson reviews applications manually before activation or RFQ eligibility, and not every application is approved.
Review the supplier pathwayWill an approved supplier receive work automatically?
No. Approved active suppliers may see opportunities that Pearson has manually routed to their organization. Approval and activation do not guarantee opportunities or work.
Are supplier team invitations delivered by email?
Invitation delivery and acceptance are not currently enabled. Organization access requires the approved membership and account workflows available in the platform.
Material vendors
Current manual inquiry and purchasing boundaries.
Is there a live material-vendor marketplace?
No. Material-provider relationships begin as manual inquiries tied to a defined need. Vendor pricing is not a universal live best-price feed, and material purchasing remains manual.
Review partnership pathsCan a buyer provide material for a project?
Customer-supplied material can be discussed during quoting. Receiving, custody, documentation, replacement, and remnant handling must be confirmed for the specific job before material is sent.
Read the material overviewDelivery and logistics
Project-specific delivery and manual partner review.
Are pickup, delivery, or shipping options always available?
No. Fulfillment, pickup, delivery, and shipping options are confirmed for each project. A location page or delivery address does not establish current availability.
Does Pearson offer automatic freight pricing or carrier selection?
No. Logistics-provider relationships begin as manual inquiries, and freight pricing and carrier selection remain manual until a project path is confirmed.
Review partnership pathsNeed help with a specific task?
Contact Pearson with the page, request, or job reference involved. Do not include passwords, payment details, or confidential files in a general contact message.
Contact Pearson